Today, I came across clixpy.com (which I pronounce "click spy", hope I'm right?). It's a service to track the visitors/users of your website. All you have to do it to include a small javascript snippet and clixpy will start recording user sessions including mouse movements, clicks, form inputs. I tried it ...
When you start to notice and critize usability issues in the websites you visit, you reach a new level, it's time to talk about it :) Today I was looking for a flight on several websites. I went on www.voyages-sncf.fr. The story is easy, book a flight from Nice to Paris, leaving on August 29th, returning on September 1st. Well a lot can go wrong but that one went wrong pretty fast.